FAQ 

We recommend reading the university's graduation website before your ceremony: https://students.unimelb.edu.au/admin/graduation

Graduand Ticket

I have placed my order but didn't receive the email confirmation. How do I receive my graduand ticket?

If you did not receive the email, you can download the ticket from your account on our website. Please login to your Reed account with your username and password. 
Click on 'MY ACCOUNT' in the top right corner and then again from the drop down menu. You will then see a summary of all of your orders which you can save and/or print. 
Please contact our office on 1300 361 806 or hello@reedgraduations.com.au if you need assistance with your login details. 

I believe I am eligible to graduate but I didn’t receive the invitation. Who should I talk to about my eligibility? 

Please contact us (Reed Graduations) and confirm whether you are listed as eligible to graduate. If we do not have your details you will need to submit an online enquiry through ASK UNIMELB. 

Can I register and pay on the graduation day?

Any payments on the day will incur a $50 late fee.

Do you offer discount for University staff?

No, there is no discount for university staff members.

I have registered to graduate but must now cancel my attendance: 

  • How do I defer to another round?
    Please submit an online enquiry through ASK UNIMELB.

  • How do I request a refund?
    If you do not attend your ceremony and have paid your ceremony fee, you will automatically be refunded. Please submit an online enquiry if you do not receive your refund within 2 weeks. Please include a copy of your proof of purchase with your enquiry.

  • What is the cut-off to request a refund?
    You have four weeks from the date of your ceremony to apply for a refund.

Is there any assistance for students experiencing financial hardship?

If financial hardship will impact your ability to attend graduation, please submit an online enquiry for your case to be assessed. 

Regalia

Can I bring my own regalia?

No, unfortunately you cannot bring your own regalia. In order to maintain uniformity you will be provided with your hire regalia to wear on the day of your graduation.  

Can I receive my regalia days prior to the graduation day?  

No. Regalia hire is strictly allocated to 3 hours before your ceremony and must be returned no later than 2 hours after your ceremony has concluded.

Can I purchase regalia on the day?

The University of Melbourne does not sell regalia as only hire regalia is provided on the day of your graduation. 

Guest Tickets

When and how will I be notified if/when additional guest tickets are available?

You will be notified of any extra guest tickets around 10 days prior to your ceremony. Extra guest tickets are dependent on the size of the ceremony and capacity of the venue. If you do not receive a notification about extra tickets being available, this means that there is no capacity for extra tickets at your ceremony

How do I receive my guest tickets? 

You must book your guest tickets online through the Reed Graduations website. If you have not received the email confirmation with your tickets, they are available to download from your account. 
Please login to your Reed account with your username and password. 
Click on 'MY ACCOUNT' in the top right corner and then again from the drop down menu. You will then see a summary of all of your orders which you can save and/or print. 
Please contact our office on 1300 361 806 or hello@reedgraduations.com.au if you need assistance with your login details.

Can friends and family without tickets enter the building for photography? Can they watch the ceremony on big screens?

 Friends and family are welcome to attend studio photography sessions before or after your ceremony, however only guests with a valid ticket can enter the seated area.

Are there VIP tickets reserved for PhDs? Or Uni staff?

VIP tickets are allocated to certain guests at the discretion of The University of Melbourne Graduation Team and are subject to availability. If you have any enquiries regarding VIP tickets, please submit an online enquiry.

What age can a child enter the venue without a ticket?

A child can enter the venue without a ticket if they will not occupy a seat. If the child requires a seat, you will need to provide a valid guest ticket for them.

 

FAQ - PHOTOGRAPHY PRIOR TO 2013 ONLY

How do I view my photos online?

  1. Visit unimelb.reedgraduations.com.au,
  2. Click on the ‘View/Order portrait images’ circle.
  3. Enter your 'G' reference code from your studio session booking and then click GO.
  4. Your images will appear in a slide show format. Use the arrows to scroll through the images.

How do I order my photos online?

  1. Visit unimelb.reedgraduations.com.au,
  2. Enter your 'G' reference code from your studio session booking and then click GO.
  3. Your images will appear in a slide show format. Click ‘order photos’ to start your order.
  4. Choose from the three options above the image: ‘Select a print’, ‘Select a canvas’ OR ‘Select a digital copy’.
  5. Use the side arrows to click through to your desired image. (There are artistic effects and framing options available underneath the image.)
  6. Click ‘add to cart’. You can then choose to continue selecting more photographs, or continue to checkout.
  7. If you haven’t already done so, you will need to create an account with us. This way we can save your shipping address and contact details for any future purchases.
  8. Follow the prompts to checkout. A receipt will be emailed as confirmation.

How do I download the Digital Pack?

  1. Go to our website and login to your account.
  2. Then click 'My Account' in the top right corner and then from the dropdown menu.
  3. On the order summary page, click the black 'View' button beside your order with the Digital Pack. 
  4. Then scroll down the receipt and underneath the Digital Pack sample photo you will see a 'Download' button.
  5. From this link you will be able to save the images to your computer. The images can be downloaded multiple times, if necessary.

Having trouble? Please ensure you click the ‘View’ button beside your Digital Pack order. If you have any questions or problems, please contact our staff at hello@reedgraduations.com.au. 

How do I view and purchase my stage photos online?

  1. Visit unimelb.reedgraduations.com.au.
  2. Click on ‘View/Order Stage Images’.
  3. Select the date and time of your ceremony. Click GO.
  4. This will show everyone who crossed the stage. Select your image and then your preferred format (print/digital, etc.)
  5. Click ‘add to cart’ and follow the prompts to checkout. 

How long before I receive my order?

Reed Graduation Services are dedicated to providing only the absolute highest level of quality. Your printed images will be thoughtfully re-touched, carefully packaged and delivered to your door or post office approximately 4 weeks after ordering.  Digital images are available online instantly after you place your order. Framed images can take up to 6 weeks due to the nature of creating custom frames.

Can my order be delivered overseas?

Yes, we deliver printed photographs and degree plaques worldwide. At this stage we do not offer international shipping for frames. 

How is my order sent?

Your order is sent via Australia Post and is packaged securely to avoid any damage.

What is a canvas print?

A canvas print is a photograph printed on textured artist canvas rather than traditional photo paper. Canvas is a high-quality material that gives a similar effect to a painting.  Your canvas will arrive rolled in a heavy duty packing cylinder.

Price List

To view our photography price list please click here. All prices are quoted in AUD Australian Dollars.

Postage

Digital items do not attract a postage fee.

For physical items, the postage fee ranges from $15 - $30 within Australia. Overseas postage is calculated based on the product item and destination.